Refund Policy

We would rather refund you than keep money you are not happy to have spent. This page explains exactly when you get a refund and how to ask for one.

How to request a refund

Email [email protected] from the address on your account, or contact Paddle support directly, quoting the order or invoice number from your receipt. We aim to answer within two business days.

Paddle.com is the Merchant of Record for every MyBase Live order, so the refund is issued by Paddle and returns to the payment method you originally used. Paddle typically completes a refund within three to five business days, though your bank may take longer to show it.

Renewals

Subscriptions renew automatically each month. If a renewal charge catches you out, tell us within 14 days of that charge and we will refund it and cancel the subscription — again, no reason needed.

You can cancel at any time from your billing settings. Cancelling stops all future charges and you keep access until the end of the period you have already paid for. We do not automatically refund the remainder of a period you chose to cancel part-way through, because you keep the service for it.

When we always refund

• You were charged twice for the same period.
• You were charged after cancelling.
• A fault on our side left the Service substantially unusable for you and we could not fix it.
• We terminated your account without cause, or materially reduced what your plan offers.

When we may decline

• The request comes more than 14 days after the payment, outside the cases listed above.
• The account was used in breach of our terms of service.
• Repeated subscribe-and-refund cycles on the same account or payment method.

Declining is rare. If you think your situation deserves an exception, write to us and say so — we read every message ourselves.

Account credit

Credit earned through referrals is not money and cannot be refunded or paid out. It can only be applied against a future renewal of your own subscription. Refunds are calculated on what you actually paid, not on credit applied.

Your statutory rights

This policy sits alongside the consumer rights you have under the law where you live, including any statutory right to withdraw from a distance contract. It does not replace or reduce them.

Contact

Olive Arc Technology · [email protected]